# Contact us

## Get in touch

If you need additional help, email us at <support@plusdocs.com>.

We have a small team, so it can take up to a couple of business days for us to get back to you.

### Information to include

{% hint style="warning" %}
Please [double check your account email](https://guide.plusai.com/plus-ai/troubleshooting#im-signed-into-the-wrong-account) before contacting us. \
Make a note if it's different than the email you're writing from.
{% endhint %}

To help us assist you more quickly, please provide as much detail as possible in your initial outreach. Include the following detail,  based on what you need.

<details>

<summary>Billing</summary>

* Attach or include a screenshot of your invoice
* Review the FAQs here [Plans and billing](/plus-ai/plans-and-billing.md)

</details>

<details>

<summary>Using the add-on</summary>

* Indicate whether you use Google Slides or PowerPoint (or both)
* Describe your issue in as much detail as possible, including your inputs and outputs
  * Include the prompt you used
  * Attach a copy of any files you uploaded
  * Include a link or attach a copy of your presentation, if possible
* Include a screen recording or screenshots, if possible

</details>

## FAQs

* How do I cancel my subscription? [Plans and billing](/plus-ai/plans-and-billing.md)
* How do I invite someone to my team? [Invite your team](/plus-ai/invite-your-team.md)
* Something isn't working [Troubleshooting](/plus-ai/troubleshooting.md)


---

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